Refund and Return Policy

At Gary’s Store, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward refund and return policy.

1. Eligibility for Returns

To be eligible for a return, please ensure the following conditions are met:

  • The item(s) must be returned within [Number] days of the delivery date.
  • The item(s) must be unused, unworn, and in the same condition as when you received them.
  • All original tags and packaging must be intact.
  • You must provide a valid proof of purchase, such as the order number or receipt.

Please note that certain items are not eligible for return, including:

  • Personalized or custom-made items, unless the return is due to a manufacturing defect or error on our part.
  • Items marked as final sale or clearance.
  • Undergarments and swimwear, for hygiene reasons.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Information] to request a return authorization.
  2. Provide your order number and a detailed reason for the return.
  3. Once your return is approved, we will provide you with a return shipping label and instructions on how to package and ship the item(s) back to us.

3. Return Shipping

If the return is due to a defect or error on our part, we will cover the return shipping costs. In all other cases, you will be responsible for the return shipping fees.

We recommend using a trackable shipping service to ensure that your return reaches us safely. We are not responsible for any lost or damaged items during the return shipping process.

4. Refund Process

Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund within [Number] business days.

Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and post it to your account.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team to check availability. If the desired item is available, we will process the exchange once we receive your returned item(s).

If the new item has a higher price than the original item, you will be responsible for paying the difference. If the new item has a lower price, we will refund you the difference.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damaged item and packaging. We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

7. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at [Your Contact Information].